Refunds and cancellations, in plain terms

Nothing on Matchr auto-renews or bills you again automatically, so there is no subscription to cancel. You can stop using Matchr at any time, for any reason, with no action required on your part.

If you have an active 7-Day Sprint or 30-Day Pass, any unused credits remain usable until that pass's validity window ends, and are then forfeited automatically. Buying a new pass or top-up is always a fresh, separate purchase.

Credits are usable immediately once a purchase completes, so purchases are generally non-refundable. We do refund in full for:

• A duplicate charge for the same purchase.
• A failed or technical-error payment where credits were not correctly added to your account.
• A payment that was deducted from your account but credits never appeared within 24 hours.

We don't offer partial refunds for a pass's unused credits once you've started using it, since credits are consumed individually as you analyze jobs.

Email jobs.matchr@gmail.com within 7 days of the transaction, with the account email you used and your payment reference (visible in your Razorpay receipt or bank/UPI app). We'll confirm eligibility and next steps within 2 business days.

Approved refunds are issued to your original payment method (card, UPI, or netbanking) and typically reflect within 5-7 business days, depending on your bank or payment provider's own processing time.

Questions about this policy: email us at jobs.matchr@gmail.com.